Enabling the govAccess Integration with govDelivery
Note: Please contact Granicus Customer Support to request that the integration be setup in govAccess. The integration will be enabled in govAccess by the Granicus Client Services Team. The following article describes what must be done to initiate and manage the integration from within govDelivery.There are four
components in govAccess that can leverage the integration with govDelivery;
News, Calendar, Job Posts and RFP Posts. A
govDelivery category must be made for each, to control which topics are available when publishing content to respective components in govAccess. As you create each govDelivery category, take note of the automatically generated category code (you will need to provide these four codes to Granicus Support).
Open a Granicus Support Ticket and request that these 4 category codes be used to enable the govAccess integration. Be sure to note which category code corresponds with which govAccess component. You may move on to adding topics to your categories, even before Granicus Support has completed your ticket.
Managing Topics for the govAccess Integration
Create new topics or
add existing topics to the categories you made for the integration. The topics that are added to a given category will be available within govAccess for email notifications when new content is being published within each respective component (i.e. Topics in the category assigned to News will be available when a govAccess admin is publishing a News story.)
Notifications sent from govAccess will use the default bulletin templates set in your govDelivery account. The body of the template will be replaced with the content from the govAccess post, and the header and footer configured in the template will be honored. Messages that are sent from govAccess to multiple topics at once will use the General Bulletin template. For messages sent from govAccess to only one topic, the Topic Bulletin template will be used (unless no Topic Bulletin template is configured, in which case the Default Topic Bulletin template is used). Click for more information and instructions for
Setting Default Bulletin Templates.
Subscriber Management
If you have existing subscribers that need to be added to your integration topics, follow the instructions for
Adding subscribers. To ensure that website visitors are able to easily subscribe to topics, work with your govAccess administrators to provide
signup snippets on your webpages or even consider
using the Signup Builder to create a more engaging subscriber experience.
Viewing Bulletins Sent from govAccess
Bulletins that are sent or scheduled from govAccess will appear in the corresponding
Sent or
Scheduled tabs on the
Bulletins Page with the 'Modified By' column showing
Granicus Integrations User. From within govDelivery, admins can view reports and manage
sharing settings for sent bulletins, and can edit, un-schedule, or delete scheduled bulletins before they are sent.
Web Services Account Administrator
As a part of enabling the integration within govAccess, our Granicus Client Services Team will create a new
Web Services Account Administrator in your govDelivery account. The user will be named
govAccess Integration User.
To ensure the integration continues to function properly, do not delete or modify this API user in any way.
