Available for testing on pre-live sites in the UK and Ireland on March 15, then going live on March 18. Released in the US on March 23. There maybe a short transient loss of service as part of this scheduled engineering work.
Caseviewer
Improvement
- The process and stage options have been separated to mirror the functionality in Customer Service Hub (Dashboard). When searching for a stage within a process, you will first select a process then you can select the stages from within that process.
Bug Fix
- In some situations where there was no case or task due date, the message 'No case due date' was show twice. It will now only display once.
Customer Service Hub
Improvements
Address Lookup and Address types settings will be deactivated by default for US customers.US customers will have relevant address labels (e.g. Address, City, State, Zip). There will be no change to UK or Ireland address labels.- Granicus Privacy Policy and Cookie Statement are linked from the webpage footer, for transparency to users.
govService Platform
Improvements
- Improved design of Cookie notice and wording.
- Changed Adelante payment connector's postback handler to respond with the string “[accepted]” as it has changed to Accepted with spec v1.10.
Integrations
Improvement
