Last updated: April 24, 2024
Table of contents
- What are Cookies and Why Do We Use Them?
- Information About Third-Party Cookies
- Cookies Served Through govService
- How Do I Reject Cookies?
- Where Can I Get More Information?
This Cookie Statement explains how we (“Granicus”, “we”, “us”, and “our”) use cookies and other technologies, included through our websites that link to this statement, such as (but not limited to) yoursite-self.achieveservice.com, as yoursite-dash.achieveservice and yoursite.achieveservice.com. This also applies to user interactions with emails delivered through the govService platform. It explains what these technologies are and why we use them, as well as your rights and the rights of the subscribers to control the use of those technologies.
In some cases, we may use cookies and other tracking technologies described in this statement to collect personal information. For more information about how we collect and process your personal data, please consult our Privacy Policy.
Granicus does not place tracking or surveillance cookies on your device beyond cookies that are essential for the operation of our product (such as allowing you to stay logged in, remembering your preferences, respond to technical problems and analyze how well our website is performing). We do not use Analytics or Advertising technology on our product platforms.
Some of our customers may install Analytics or other types of tracking technologies upon your device, for example; in order to monitor your website use and they may share this with third parties. If they do this, they have an obligation to let you know where this is the case, and what the benefits and costs are, and what options you have.
What are Cookies and Why Do We Use Them?
Cookies are small data files that are placed on a device the first time a user visits a website. Cookies serve a variety of functions, and we use them to make our websites and/or services work (or to work more efficiently) as well as to provide reporting information. Cookies help us to do the following:
- Remember usernames and preferences.
- Keep track of who is visiting our website.
- Respond quickly to technical problems.
- Analyze how well our website is performing.
- Recommend content most likely to be relevant to you and your subscribers.
Most cookies won’t collect information that identifies you or your users, and will instead collect more general information, such as how you or your users arrive at and use our websites, or where you or your users are generally located.
However, certain cookies may contain personal information, i.e., information which may in and of itself personally identify you, and we may link it to personal information that you or your users provide.
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Information About Third-Party Cookies
Cookies set by the website owner or service provider (in this case, Granicus) are called “first-party cookies". Cookies set by parties other than the website owner are called “third-party cookies”. Third-party cookies enable third-party features to be provided through the service you or your users are using. govService does not use Third-party cookies – though Customers may include these on the platform as part of their own customization.
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Cookies Served Through govService
The specific types cookies served through our websites and the purposes they perform are described in further detail in the table below.
| Cookie | Provider | Purpose | Expires |
| PETITIONS_LANG | Self/Customer Portal | Stores language (Eg: en) | 24 Hours |
| CAPITACONNECT | Self/Customer Portal | Stores the url path for Capita Connect | At end of session |
| AchieveFormsRedirectLink | Self/Customer Portal | Stores the form redirect url | 24 Hours |
| X-FS-IAFID | Self/Customer Portal | Customer AFID | At end of session |
| X-FS-SID | Self/Customer Portal | Customer SID | At end of session |
| X-FS-RET | FS-SS | Stores the service rating return url | At end of session |
| X-FS-REF | FS-SS | Stores form data reference | At end of session |
| postLoginFormUrl | FS-R4 (Service Designer) | Stores link to process when using a direct link and isn't logged in. | ASAP |
| SimpleSAMLSessionID | SimpleSAML/Self/Customer Portal | Set by SimpleSAML during checking authentication. Used for directing SSO authentication to the correct logout. | At end of session |
| ssAuthSession | Self/Customer Portal/Customer Service Hub | Passing the authentication session to the authentication server | At end of session |
| product | Self/Customer Portal | Stores the type of Product (Eg: SELF) | 24 Hours |
| _lastlogin | Self/Customer Portal | Stores last login date time | At end of session |
| PRODUCT | Self/Customer Portal | Stores whether or not the product is a mobile app (Eg: MobileApp, NotMobileApp) | At end of session |
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How Do I Reject Cookies?
If you and/or your users do not wish to receive cookies, you and/or your users may set the browser to reject or alert when a cookie is placed on your or your users’ computer. Although you and your user are not required to accept cookies when either of you utilizes our services, you and your users may therefore be unable to use all the functionality of the services if your and/or your users’ browser is set to reject our cookies. The method to reject cookies varies from browser to browser. Please visit your browser’s help menu for further information.
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Where Can I Get More Information?
You and/or your subscribers can find general information and details about cookies at www.allaboutcookies.org. If you have any specific questions about our use of cookies or other technologies, please contact us.
We will update this statement periodically to reflect changes to the cookies or related technologies we use.
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