The Shared Services Portal (SSP) is an additional portal that can be implemented with Granicus. It opens the door for organisations to collaborate with trusted partners and deliver their fully automated digital service, end-to-end, providing partnership organisations with secure restricted access to the cases they need to update on your behalf.
The Shared Services Portal enables our customers to improve multi-agency services reducing risks of lost/delayed communications between partners which leads to inefficiency, poor customer service, and poor overall service delivery. There is no need to email/fax/post PDFs. The SSP provides real-time access to cases for immediate viewing and updates, and thus reducing re-keying by your own teams. The Shared Services Portal provides accurate audit trails and uses the reporting capability of the platform to monitor performance such as contractors’ SLAs.
The traditional barriers associated with these innovations disappear. It is simple to implement, with no systems or integrations needed. Security is solved using standard features including web logins and two-factor authentication where required.
One example use-case is a council using Shared Services Portal to implement a multi-agency working space where partners from the NHS and health trusts can collaborate on new requests and action assigned requests through workflow. Trusted users can be given a web login with permissions to see their tasks through a mobile responsive web portal provided through a web browser. The results can drastically improve performance through collaboration, promote flexible working, and even avoid the need for expensive ICT rollouts.
For more information on the Shared Services Portal please contact your BDM.
