Available for testing on pre-live sites in the UK and Ireland on May 27, then going live on June 6. Released in the US on June 8.
Generally the release is timed to commence at 21:00 UK/Ireland Release and 10:00 US release (UK times) and usually there is no loss in service as part of this Scheduled Engineering work. If we expect a transient loss in Service to occur this will be be within the opening 1 hour window of the release, and we would advise in the release notes.
govService Suite
Improvements
- We have updated our use of Google Analytics to make sure cookies aren't added when sites do not have analytics enabled. GA documentation can be found here: Google Analytics (GA) in Self
- Citizen mobile app: We have updated the mobile app's dashboard to make Case and Task status information clearer and more informative. Status (which can be Open, Closed or Action Required) is now displayed clearly using labels and colour indication alongside creation and completed dates.
- Realtime Reporting: We have integrated repeatable subforms into reporting. Repeatable subforms can now be mapped, via the same process as any other field, and their data is then available in reports. When the repeatable form has been filled multiple times, all submitted data is visible with reporting. Please see screenshots below.
Repeatable sub-form in Form designer:
Repeatable sub-form in Global Mappings (Reporting tool):
Repeatable sub-form in Process Mappings (Reporting tool):
Bug Fixes
- Reporting: We have addressed an issue with user accounts. Previously, multiple user login details were getting registered in the logs, which was a result of a given user having different accounts. Now, the system considers only a single entry for each UCRN.
- Reporting: We have addressed an internally reported bug where, if there were two processes with the same data name, then the process created earlier would show the data field as deleted in the mapping tool. This is now resolved.
- Customer Service Hub: We have fixed a bug with FAQ searching that was introduced by the update made to search performance in release 500.
A reminder of the planned component sunsets for 2022
| Sunset Features/Products | Current Status | Date |
|---|
| Integrations V1*1 | Security only | 30-June-2022 |
| Dashboard*2 | Security only | 30-Sep-2022 |
| Old Saves*3 | Security only | 30-June-2022 |
| Councillor Portal V1*4 | Security only | 30-June-2022 |
| Data Dump*5 | Security only | 31-Dec-2022 |
Security only: Only fixes which are causing security issues and assessed by Granicus security team as high or medium.
*1 Integrations V1 should be migrated to Integrations V2.
*2 Dashboard is replaced by CaseViewer.
*3 Old Saves is replaced by new saves and requires V2 integrations.
*4 Councillor Portal V1 is replaced by Councillor Portal V2.
*5 Data Dump is replaced by Realtime Reporting.
Please note that the sunset date for Dashboard has been postponed to accommodate clients already in progress of migrating but requiring a little more time. We have previously listed the sunset date as June 30th, 2022; it has been changed to September 30th, 2022. Note that from this date, Dashboard will be removed entirely and replaced with Caseviewer.
For a full list of planned sunsetting products and deprecated products, please see Sunset/Deprecated govService Products
Reminder: LIM Security Update
Granicus will soon be releasing a LIM security update for govService, which will impact a subset of govService customers that use the Inbox functionality with Office 365 as their email provider.
Please have your IT team complete the steps below to determine if you are impacted by this update.
- Log onto the server that hosts your LIM application
- In Windows Explorer, search "lim.config"
- Open the file titled lim.config in Notepad.
- Check for the following line in the file. If the line is present and identical to the text below, you will be impacted by the update:
<add key="IMAP.Server" value="outlook.office365.com"/>
If the steps above determine that you will be impacted by the update, please reach out to Granicus Customer Support via support@granicus.com or submit a ticket via our Support site.
Further details about the update are provided below.
What is Granicus releasing for govService?
Microsoft is deprecating their Basic Authentication (Basic Auth) and the end of Basic Auth will impact all govService customers using Office 365 for Inbox. We are building out a new LIM which will authenticate using the OAuth2 protocol, which Microsoft will still support.
Reference here for the full press release from Microsoft.
What should I expect from this update?
This update will include a new authentication interface and enhanced security update. As a customer, if you are impacted (see steps above), you will need to reach out to Granicus Customer Support, who will help you re-authenticate your credentials to ensure that this will not impact your experience with the Inbox functionality.
When will this take effect?
Microsoft has not been explicit in their communication as to when they will disable Basic Auth on Office 365 accounts. Out of caution, we recommend reaching out to Granicus Customer Support and completing the steps for re-authentication as soon as possible if you are impacted. We will be providing impacted customers with a detailed user guide, which will walk through how to re-authenticate and the steps for proper set-up. If you wait to reach out, you risk potential loss of inbox files, all relevant data, and access to your inbox when Microsoft implements the change on their end.
