govService Release 493: January 27, 2022

govService Platform

Improvements

• Realtime Reporting: We have added an Export feature to the Global Mappings screen. This feature exports a CSV file of all fields that have been unblocked from the PII Blocklist screen and indicates the mapped-to field for those with a global mapping. This allows easier review of mappings within a tool such as Excel. This new Export button is located in the top right of the Global Mappings screen.
• Realtime Reporting: The following submission mapping fields have been removed and replaced with 12 additional custom_text_fields to allow more flexibility in mapping submission forms to Redshift. These are renamed custom_text_field_11 to custom_text_field 22.
  
  agency_or_department
  case_status
  covid_referral
  eligibility_status_type
  ethnicity
  manager
  manager_responded
  product_area
  product_type
  case_created_by
  department_type
  job_title
• An additional 18 custom_text_fields have been added to the submission_data table for use in mapping forms data to the Redshift reporting database. These are named custom_text_field23 to custom_text_field40.
• We have updated the Solutions FTP XREF/People report to be compatible with the "Update" type, and improved logging telemetry.
• Forms: Previously, within View Data and Service's Case search, searching automatically initiated after a single character was typed and three seconds had elapsed. With this release, the platform waits for three characters to be typed and three seconds to elapse, or for the user to press Enter. This change improves search performance, returning results more quickly.
• Customer Service Hub: New alert icons - for the cases below - are now available within Service > Settings.
  Gaelic speaker - https://thenounproject.com/search/?q=Scottish+Gaelic&i=912911
  MP/MSP - https://thenounproject.com/term/city-council/3488195
  Contact Police before visit - https://thenounproject.com/search/?q=police+uk&i=770889
  Do not interview if client appears inebriated/no "work events" - https://thenounproject.com/search/?q=no+drunk&i=1505949
  Interview only with social worker - https://thenounproject.com/search/?q=social+work&i=2498987
  No emails to personal inboxes - https://thenounproject.com/term/email-ban/65808
  No females to visit property - https://thenounproject.com/term/no-girls-allowed/364756/
  No home visits - https://thenounproject.com/search/?q=home+bad&i=483074
  No males to visit property - https://thenounproject.com/search/?q=no+men+allowed&i=364757
  Pre-arranged contact only - https://thenounproject.com/travisavery/collection/calendar-events/?i=2647837
• Automated test coverage has been increased throughout the platform, improving quality and reliability.
• Performance improvements have been made throughout the platform.

Bug Fixes

• Citizen Portal: Our Capita connect app is now available in Welsh. The Capita app detects language automatically based on the user's current setting. Configuration is required by a govS consultant in order to make the new language available.
• We have fixed a bug that was preventing MyAccounts data being displayed for certain users.
• Forms: To improve accessibility, read-only can now be tabbed to via keyboard alone. This allows important context within read-only fields to be accessed by screen-reader users. This includes the following HTML changes to read-only fields:
  
  readonly aria-readonly=true
  Tabindex = 0

Reminder: LIM Security Update

Granicus will soon be releasing a LIM security update for govService, which will impact a subset of govService customers that use the Inbox functionality with Office 365 as their email provider.

Please have your IT team complete the steps below to determine if you are impacted by this update.

1. Log onto the server that hosts your LIM application
2. In Windows Explorer, search "lim.config"
3. Open the file titled lim.config in Notepad.
4. Check for the following line in the file. If the line is present and identical to the text below, you will be impacted by the update:
   <add key="IMAP.Server" value="outlook.office365.com"/>

If the steps above determine that you will be impacted by the update, please reach out to Granicus Customer Support via support@granicus.com or submit a ticket via our Support site.

Further details about the update are provided below.

What is Granicus releasing for govService?

Microsoft is deprecating their Basic Authentication (Basic Auth) and the end of Basic Auth will impact all govService customers using Office 365 for Inbox. We are building out a new LIM which will authenticate using the OAuth2 protocol, which Microsoft will still support.

Reference here for the full press release from Microsoft.

What should I expect from this update?

This update will include a new authentication interface and enhanced security update. As a customer, if you are impacted (see steps above), you will need to reach out to Granicus Customer Support, who will help you re-authenticate your credentials to ensure that this will not impact your experience with the Inbox functionality.

When will this take effect?

Microsoft has not been explicit in their communication as to when they will disable Basic Auth on Office 365 accounts. Out of caution, we recommend reaching out to Granicus Customer Support as soon as possible if you are impacted and completing the steps for re-authentication before February 1st. Sometime in January, we will be providing impacted customers with a detailed user guide, which will walk through how to re-authenticate and the steps for proper set-up. If you wait to reach out, you risk potential loss of inbox files, all relevant data, and access to your inbox when Microsoft implements the change on their end.