This article explain how to sign into MediaManger, how to navigate the homepage, what to do if you forgot your password, and how to sign out. You can follow either the video or written instructions below. 

Signing In

To sign in to MediaManager, perform the following steps:

Note: Granicus recommends using Internet Explorer 11 and disabling pop-up blocker for your MediaManager site.

  1. Enter http://[yourjurisdiction].granicus.com in your browser's address field. For example: http://sanfrancisco.granicus.com.

  2. The sign-in page displays. Enter your Username and Password in the corresponding fields. Learn more about the Media Manager Password Policy.

  3. Click Sign In.   

Signing in to MediaManager

Navigating the MediaManager Interface

After signing in, take a look around and then read through the following sections to familiarize yourself with MediaManager's features.

Forgot Your Password?

If you've forgotten your password, click the Forgot Password? link. Provide your username, and you'll receive an email with a link and instructions to reset your password. You can also contact your MediaManager administrator or IT lead for assistance.

Requesting a New Account

If you are a new user and would like to request a new MediaManager account, contact your MediaManager administrator or IT lead.

Apps Menu

From the Apps menu, you can access all of the various Granicus cloud apps that your organization uses. Click the Apps menu and select the cloud application (for example, Boards and Commissions) you'd like to open.

The Apps menu

Help Options

The Help Center Link is located in the top right corner of any page in MediaManager. From this link, you can access the Granicus Help Center to see user guides, training videos, frequently asked questions, webinars, and more. You can also contact our Customer Care team via an online form.


Help Center link

Search

The Search field is located on the top right of the page and is indicated by the magnifying glass icon. To search for an item, enter your keyword(s) in the Search field, and press Enter on your keyboard. 

The Search field

Lists of all the Event, Archive, Content View, and Group matches for the search are displayed. Double-click a search result to view or edit the item. You can also click once to highlight the item, then click the Edit button at the top right.

Search results for keywords "common council"

User Drop-Down Menu

The User drop-down menu is located in the upper right-hand corner of every page, right next to the Apps menu. From this menu, you can view your account information or sign out of MediaManager. Click your username to open it. 

The User drop-down menu

Signing Out

To sign out of MediaManager:

  1. Click the User drop-down menu in the upper right corner of the screen.

  1. Select Sign Out.

  2. Confirm the sign out by clicking Yes at the confirmation screen.

Sign Out Policy

There are two session expirations for MediaManager sign ins: sliding and absolute. Sliding expiration means you will be signed out after a set period of inactivity. Activity is defined as any button click, media launch, or other function on a MediaManager page. Absolute expiration means you will have to sign back in after a certain time period, even if you’ve been active the entire time. Both forms of timeout are security measures to ensure unauthorized users won’t have unlimited access to your data if you accidentally forget to log out of MediaManager after a session.