Introduction
The Councillors' Portal is provided as a separate implementation of Customer Portal to provide Councillors with their own dedicated portal.
The portal is fully mobile responsive allowing Councillors to access it from existing mobile devices like an app using a shortcut from their desktop, or using traditional PCs.
The portal is fully brand-able enabling the Council to give Councillors a personalised experienced which can look the same or different to current corporate/Customer Portal branding.
Example Portal - Branded for Durham County Council
Councillors will be able to login to the portal using a username and password. Once logged in they will be able record new requests from a defined list of forms, track and search through existing requests through My Requests/My Cases*, and respond to existing requests / have requests assigned back to them. Councillor records and case history will also be available through Customer Services within the existing Service module allowing Councillors to make contact with the Contact Centre. Additionally through the Contact Centre, Councillors will be able to log and track requests in the same way. Requests logged will use the Council's existing workflow and integrations enabling the request to be pushed into existing back office systems, or to back office teams, contractors and partners using Dash. As an added benefit the Councillors' Portal can also be used to provide Councillors with personalised content and messaging, links to external information/content such as cabinet reports, meeting time tables/minutes, and the ability to log internal requests such as Councillor expenses, HR requests etc (produced using Forms) making the Councillors App a one stop shop.
*The Councillors' portal includes MyCases - an additional feature which allows Councillors to track the cases raised by them on behalf of others.
For more information on the Councillors' portal please contact your Account Manager.
