Transactional Messages are emails that are automatically sent to subscribers during the subscription process. Account Administrators or other users with the appropriate permissions to access the template module can customize these message templates with your organization's branding elements and messaging.


The following Transaction Message Templates are available:

MessageDescription
Account Request ExpiredIf double opt-in has been enabled for an account and a subscriber attempts to subscribe to a topic, they will be receive a message with a confirmation link to complete the subscription. If they do not complete the double opt-in process by clicking the link within the necessary time frame, they receive this message, indicating that the link has expired. When enabling this feature, Granicus will work with your team to determine this required time frame.
Password ResetWhen a user forgets their password or wants to change it, they will receive this message, containing a link that allows them to reset their password.
Preferences Change ConfirmationWhen a subscriber makes changes to their account, such as changing the frequency of their bulletins, or setting, removing, or changing a password, this message confirms that a subscriber has updated his or her account.
Subscriber DeletedThis message is sent when the subscriber has chosen to delete their profile. The message confirms that their email address has been deleted.
Subscription AcknowledgmentWhen a subscriber originally signs up for subscriptions, adds new ones, or removes subscriptions, this message is sent to them to acknowledge and confirm the change.
User ConfirmationWhen double opt-in is enabled for your account, subscribers are required to confirm their subscription by clicking a link in the Welcome New Subscriber email they receive. When they click this link, they receive the User Confirmation email, notifying them that their subscription has been successfully completed.
Welcome New SubscriberThis email is sent when a new subscriber submits their information on the Confirm Login page. It notifies the subscriber that their account has been created.

A flowchart further illustrating where these messages appear in the subscription process can be found in the Subscription Process Pages and Messages article.

To edit a Transactional Message:

  1. In the left navigation menu, click Templates.
  2. On the Area Option toolbar, click Transactional Messages.
  3. Click the name of the message you want to edit in the list.
  4. Customize the fields for your message. Use the default text to get an idea of what kind of content should go in each field. 
    • A list of field definitions can be found at the bottom of this article for reference. 
    • If you have replaced the default text and want to see it, click Restore Defaults at the bottom of the page to replace all the field values on the page with the defaults.
  5. Click the red Preview link at the bottom of the page to see your changes in action.
  6. When you are done, click Save.

Editable Fields

Below is an alphabetical list of fields you might see when editing a transactional message template:

FieldDescription
Add Categories TextText indicating that the subscriber added categories.
Added Topics TextText indicating that the subscriber added topics.
Add or change password textIndicates that the subscriber has added or changed a password.
BodyBody section of your message, by default includes a salutation and explanatory text.
Change digest settings textIndicates that the subscriber changed digest settings.
Choose Different FooterSelect a footer from the drop-down list.
Confirmed TextText acknowledging the subscriptions and indicating that the subscriber will receive updates when they are available.
Email address updateIndicates that the subscriber has updated an email address.
FooterText for the email footer.
From AddressSelect a From Address from the drop-down box.
HeaderHeader section of your message.
Initial Wireless MessageWireless message sent the first time a subscriber adds topics/category subscriptions to the profile. Please contact Granicus Support using the link at the bottom of this page.
Opt In TextText explaining the double opt-in process. Applies if you have Double Opt- In enabled.
Pending subscription textIndicates that the subscriber needs to complete the double-opt in process. Only applies if you have Double Opt-In enabled.
Removed Categories TextText indicating that the subscriber removed categories.
Removed Topics TextText indicating that the subscriber removed topics.
SubjectSubject line for the message.
Subject (Pending Subscriber)Subject line for subscribers that still need to complete the double opt-in process. Only applies if you have Double Opt-In enabled.
Suppress MessageThis option is available only for the Welcome New Subscriber and Subscription Acknowledgement messages. When a subscriber signs up for their first topic, two things occur:
  1. Their subscriber account is created.
  2. A topic subscription is added to their subscriber account.

By default, this triggers both messages to be automatically sent to the subscriber. You can prevent new subscribers from receiving two messages by setting this field to Yes in one of the transactional message templates.

Wireless messageMessage sent to wireless subscribers.