Suppressed Subscribers

The suppression list ensures that subscribers who have opted out of receiving email or texts from your account cannot be added back to a subscriber list against their will. Once unsubscribed, these people are referred to as "suppressed subscribers". 

A subscriber can be automatically added to the suppression list for your account for one of the following reasons:

  • The subscriber deletes their subscriber account.
  • The subscriber uses the one-click unsubscribe link in an email footer to unsubscribe from the account.
  • The subscriber has resulted in permanent delivery failures.
  • The subscriber is on the global blacklist - for spam email accounts, for example.

When an administrator uploads subscribers to a subscription list, govDelivery compares their contact information against the suppression list. If a subscriber's information appears on the suppression list, the subscriber is not added to the subscription list. In an import notification, the person will be referred to as "suppressed".

Can administrators remove subscribers from the suppression list?

Administrators can not remove subscribers from a suppression list. If, however, a subscriber re-subscribes or opts back in to your account, their information is removed from the suppression list, and they can be added to subscription lists by an administrator just like any other subscriber. Blacklisted subscribers cannot remove themselves from the suppression list this way. If a subscriber with a blacklisted email address or phone number attempts to sign up or subscribe, she will receive a message to contact Granicus customer support.

Currently, govDelivery does not have functionality to allow you to view your account's suppression list. Instead, you can view your account's Deleted Subscriber Report to see a list of subscribers who deleted their account, one-click unsubscribed, encountered permanent delivery failures, or were blacklisted. Note that the Deleted Subscriber Report may not be the most accurate list of deleted/suppressed subscribers, as those who have re-subscribed after unsubscribing will still appear on the report, despite being a current subscriber. 

Invalid Subscribers

Invalid subscribers are subscribers that are blocked from being uploaded to your subscriber list because they do not follow a recognized email format – for example, jane@​doe or janedoe.​com