When a Granicus Platform Administrator creates a user account for you, Peak will send you a welcome email containing the following:

  • Your jurisdiction's URL
  • Your username
  • A link to set your initial password
  • Instructions on how to log in to Peak once you've set a password
  • The user role you've been assigned in Peak and an explanation of what that role can do
  • Links to the Granicus Help Center and online trainings

To create your password, click the Set My Password link in the body of the email: 

Peak welcome email

You'll land on a page with two fields illustrated below. Enter the password you'd like to use in the Password field, then reenter the same password in the Confirm Password field. Your password will be case-sensitive. Click Submit.

set password screen. Password requirements: Must be 12 characters or longer, contain one uppercase letter, one lowercase letter, one number, and one symbol. Password may only be used fot a maximum of 180 days, it cannot be changed more than once every 24 hours, and the password must be different than the last 24 passwords.

If your passwords match, you'll be given the below message. Click the Login link.

login link

Enter the username as given in your welcome email, and the password you set on the previous page. The username will be your first and last names separated by a period. For example, Jane.Smith. Your username is not case-sensitive. Click Sign In.

sign in screen

You'll land on your Peak Dashboard. 

What if I don't get my Peak welcome email?