The Deleted Subscriber Report provides details on when, why, and by whom a subscriber profile is deleted.
Accessing the Deleted Subscriber Report
On the Account Area toolbar, click Reports.
Under Subscriber Reports, click Deleted Subscriber.
Select a Start Date and an End Date.
Click Show Report.
Deleted Subscriber Report Fields
Each of the fields within the Deleted Subscriber Report are explained below.
Date Deleted - The date the subscriber profile was deleted.
Date Created - The date the subscriber profile was created.
Days Subscribed - The number of days that the subscriber profile existed for the account.
Country Code - The subscriber's country code (if they supplied a wireless number).
Destination - The subscriber's destination address (either email or wireless number).
Deletion Reason - The reason the subscriber's profile was deleted (e.g., by administrator, incomplete double-opt in, etc.). *See potential deletion reasons in following section of article.
Deleted By - The email address for the profile that deleted the subscriber.
Subscriptions Count - The number of topics the subscriber was subscribed to.
Deletion Reasons
There is a multitude of reasons that a subscriber might be deleted from your organization's list. They may choose to unsubscribe themselves from your list, they may have been removed by request, or there may be an error within their destination address making the email undeliverable. The following list explains each of the deletion reasons that may appear in your deleted subscriber report.
Blacklisted Address - The email address belongs to a global blacklist, and all subscriptions associated with the email address are deleted.
By Administrator - Subscriber deleted by a govDelivery administrator via the govDelivery Administrator user interface or via a Web Service call.
By Subscriber - The subscriber deleted his/her profile via the subscriber user interface.
Repeated Soft Delivery Failures - The email could not successfully be delivered to the ISP.
ISP Feedback Removal - The subscriber marked a bulletin as spam, and the ISP requested that Granicus remove the email address from future sends.
Invalid Email Domain - The subscriber email address contained an email domain that does not exist.
Incomplete Double Opt-In Process - After subscribing, subscriber did not confirm email within the time frame specified in the Account General Options, when Double Opt-In is enabled.
No Subscriptions - The subscriber was deleted by Granicus support staff because the subscriber had no topic subscriptions.
One-Click Unsubscribe - The subscriber deleted his/her subscription via the One-Click Unsubscribe link.
Permanent Delivery Failure - The subscriber's receiving server has deemed the email as undeliverable. If the reason the server returned indicates that the mailbox is invalid or bad, the address is globally removed from govDelivery.
SMS STOP - An SMS/Wireless subscriber unsubscribed by replying to a text message with STOP.
Carrier Deactivated - The subscriber's phone number and SMS information was deleted because their phone number was deactivated.
One-Click Unsubscribe (List-Unsubscribe Header) - The subscriber unsubscribes through a list-unsubscribe header presented by a mail client such as Google or Yahoo.
Unknown - If a subscriber does not fit one of the above descriptions, govDelivery records the deletion reason as unknown.
