Frequently Asked Questions
Q: Can I turn on content sharing for some bulletins but not others?
A: Yes. You can choose to use content sharing on individual bulletins. If the macro is included in a bulletin, the bulletin can be shared. If the macro is omitted, it cannot be shared. If a macro is included in a footer or template, you might not notice it. To make sure that the bulletin will not be shared, set the Message Visibility field in the Bulletin Channels section to Private.
Q: Can I change/customize the Share graphic in the bulletin?
A: No, the graphic is standard across all accounts/clients.
Q: Is the share button included in digested bulletins?
A: No.
Q: Do I have any control over how/where users share bulletins?
A: No. Users can choose how and where to share the content and what headings to include with the bulletin. However, you can control the content of the shared bulletin page.
Q: If a subscriber forwards the original bulletin to a friend, will the Share button still work?
A: Yes.
Q: What if my content changes? Is there any way to remove it from a bulletin once it has been sent or prevent it from being shared?
A: Once a bulletin is sent, the bulletin content cannot be changed. However, you can modify the shared bulletin page content or remove the shared bulletin page at any time. For information about managing shared bulletin page content, see Navigating the Bulletins Pages.
Q: Can I customize the shared bulletin pages to match my branding?
A: Yes. You can provide a header image and choose the shared bulletin page colors. Your Account Manager or Implementation Manager can help you customize your shared bulletin pages. For more information about the header image that will appear in your shared bulletin pages, see Banner Images.
Q: Can a user access other accounts/content from a shared bulletin page by manipulating the URL?
A: No. govDelivery uses a hash to determine the URL.
Q: Can I link to a bulletin's shared bulletin page from my websites?
A: Yes. The URLs are static, so you can link to them.
Q: Will a shared bulletin page expire?
A: No. Shared bulletin pages remain published and accessible so long as your agency is active in govDelivery.
Q: Why am I getting a Page Not Found error when I click the link to the shared bulletin page in my test bulletin?
A: If you choose to make the bulletin public and include either the VIEW_THIS or VIEW_THIS_URL macro in your message, the macros will generate a link for the test email, but the link will not work; the public shared bulletin page is not published until the message is sent to subscribers. To completely test all aspects of your message, you can create a test topic that contains a few test email addresses as subscribers. For more information on creating a new topic, see Creating Topics.